Polo - Classic Pony Zip-Up Hoodie Sky Blue
Polo - Classic Pony Zip-Up Hoodie Sky Blue
Complimentary delivery usually within 7-10 business days
Product Details
— Coastal calm, elevated. This Polo classic zip-up hoodie features a premium heavyweight fleece construction in soft sky blue, with the iconic navy embroidered pony logo at the left chest, full-length zip closure, adjustable drawstring hood, and kangaroo front pockets. The essential sport layer for any Polo set.
Size Guide: S / M / L / XL / 2XL
- Color: Sky Blue
- Logo: Navy embroidered pony at left chest
- Closure: Full-length zip
- Hood: Adjustable drawstring hood
- Pockets: Kangaroo front pockets
- Material: Premium heavyweight fleece cotton
- Fit: Classic / relaxed
- Sizes: S / M / L / XL / 2XL
Contact Us
Contact
Shipping
Shipping Policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure to provide the correct and complete shipping address when placing your order. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the shipping address provided is incorrect and the delivery is unsuccessful.
Please note:
Total Delivery Time = Processing Time + Shipping Time
(This does not include any customs delays, weekends, holiday periods, or other unforeseen circumstances.)
Due to the Spring Festival holiday, some orders may take longer to process.
1. Processing Time
Orders usually take about 3–7 business days to process before shipping.
2. Shipping Rates & Timelines
We currently offer Free Shipping.
Shipping time may vary depending on the destination and logistics conditions.
3. Delivery Policy
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reshipment.
POLONAN does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier. Each case will be reviewed individually.
4. Shipping Fee Calculation for Other Countries
To calculate shipping costs for other countries:
Step 1: Click the shopping cart icon on the Homepage.
Step 2: Click “View Cart” on the Shopping Cart Page.
Step 3: Select your country to calculate the shipping cost.
Returns and Return Policy
Return & Refund Policy
If you are unhappy with your purchase, please feel free to contact us by sending emails to euhsvsvdhdh@gmail.com, we will reply to you within 24 hours in accordance with the following Return Policy:
1.How Long Do I Have To Make A Return?
You have 30 days from the date of delivery to return your item.
2. How Do I Make A Return?
1). Sign in to your POLONAN User Account.
2). Go to “My Account” find the order that contains the item(s) you would like to return and click “Order Details.”
3). Then, send an email to euhsvsvdhdh@gmail.com with your order number and the SKU of the item(s) you want to return.
4). Within 24 hours, our customer care will respond with the return address.
5). Pack your return item(s) securely, in the original package if possible, and ship the package back to the address offered by our customer care.
6). Please note that POLONAN does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
7). Then, send an email to euhsvsvdhdh@gmail.com with your tracking number.
8). After we get the package, our customer service will contact you to provide a refund or reship.
9). Returns are processed within 5-7 business days after your item(s) are received by POLONAN.
3. Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?
1).Items must be sent back within 30 days of the delivery date (from the date you receive the items).
2).Items must be unworn, unwashed, and have original tags attached.
3).Items must be free of stains, makeup, deodorant, or wear.
4).Bodysuits, swimwear, undergarments and accessories are non-returnable.
4. Refunds
1). Returns are processed within 5-7 business days after your item(s) are received by POLONAN. The money will back to customer's account in 5-7 business days.
2). The original shipping fee and insurance are non-refundable.
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
- No restocking fee to be charged to the consumers for the return of a product.
5. Important Notice
1). Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
2). Please make sure you do not include non-POLONAN items by accident in your return package. We will not be responsible for sending back those items to you.
6. Wrong receipt information：
If the buyer fills in wrong receipt information, the buyer should contact euhsvsvdhdh@gmail.com in time to confirm whether the goods have been shipped out.
If the goods are not shipped out, the buyer may update the correct information.
If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.
If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.
Note: POLONAN has the right to reject the refund application under this circumstance.
7. Contact us：
Email:
Working Time：
Monday to Friday: 06 AM - 09 PM (PST Time).
Ticket:
Reply within 24 hours on working days.
